The Failures Of The Reagan Presidency - 1680 Words

Andrew Pierce American Presidency May 6, 2015 Professor Mark Scully The Failures of the Reagan Presidency President Ronald Reagan, the man who is accredited with ended the forty six year cold war was elected on Nov. 4, 1980. Reagan won his election with fifty percent of the popular vote over former President Jimmy Carter who had forty one percent. While Reagan as a president is praised for such successes as strengthening the national defense, stimulating growth in the U.S. economically, and as mentioned before he is considered the President who ended the Cold War. President Reagan had achieved many things by the end of his administration, but just as he had many successes his presidency was plagued with shortcomings and a handful of what could be considered flat out failures. The purpose of this writing is to establish and identify the ‘cons’ or failures of the Reagan administration, and provide a brief description of each different aspect of the administration. A good place to begin would be in regards to Reagan’s administration and his communication with said administrators or better the lack thereof. President Reagan’s style of administration was regarded as a ‘hands off’ approach in which left him out of a lot the specifics in decision making other than just making the decision of yes or no to a certain degree. The reliance on his administration to make most of the decisions for him ended up creating some issues small and major such as the Iran-Contra scandal. Reagans unShow MoreRelatedRonald Reag A Beloved American President869 Words   |  4 PagesRonald Reagan was a beloved American president. However, he didn’t represent the prodigious archetype all citizens should follow. Reagan declared that the â€Å"government isn’t the solution to our problem† rather, â€Å"the government is the problem†. He decried that years of new deal-style tax- and- spend programs created a federal go vernment that reminded him of a create who was all appetite at one end with no sense of responsibility on the other. In essence, he argues the government undermined one majorRead MoreJimmy Carter And His Foreign Affairs1305 Words   |  6 PagesOn the other extreme is Jimmy Carter, president from 1977 to 1981. Ranked last for both his foreign affairs and his overall presidency, Carter left the Oval Office a very unpopular man. Carter’s sole accolade came from the Camp David Accords of 1978-9. Carter invited Israeli prime minister Menachem Begin and Egyptian prime minister Anwar Sadat to Camp David, the presidential retreat, to work out an agreement. Carter played a major role in the negotiations, mediating a dispute that resulted in a peaceRead MoreEssay about Rhetorical Analysis: â€Å"the Challenger Address†704 Words   |  3 PagesStates, Ronald Reagan. Americans had high expectations of the space programs which intended to provide the United States a great sense of achievement. The significance of the space program lies in essence in which symbolized American glory in science and technology. (Lambright) Therefore, the audience of Reagan’s speech was American public; those who had experienced the tragic national loss of seven American astronauts resulted from the failure of space regime. Evidence of Reagan constantly involvingRead MoreRhetorical Analysis: the Challenger Address 720 Words   |  3 PagesStates, Ronald Reagan. Americans had high expectations of the space programs which intended to provide the United States a great sense of achievement. The significance of the space program lies in essence in which symbolized American glory in science and technology. (Lambright) Therefore, the audience of Reagan’s speech was American public; those who had experienced the tragic national loss of seven American astronauts resulted from the failure of space regime. Evidence of Reagan constantly involvingRead MoreThe Liberal Ideas Of Fdr s New Deal Essay1378 Words   |  6 Pageslittle domestically. At the end of his presidency, he encountered one of his worst failures. Carter supported the Shah of Iran, a cruel dictator hated by his citizens. When the Shah came to the United States for his cancer treatment, anger spurred in Iran. Iranians attacked the United States Embassy and fifty-three hostages were imprisoned. They weren’t released until the turning point turn of American conservatism; The inauguration of Carter’s successor, Ronald Reagan. The miserable economy and disappointingRead MoreThe Presidential Election Of The United States1507 Words   |  7 PagesThe 1980 presidential election of the United States featured three primary candidates, Republican Ronald Reagan, Democrat Jimmy Carter and liberal Republican John Anderson. Ronald Reagan was the governor of California before he decided to run for the presidency. John Anderson was a representative in Illinois and Carter was the incumbent. The lengthy Iran hostage crisis sharpened public opinions by the beginning of the election season. In the 1970s, the United States were experiencing a strainingRead MoreReag A Successful Presidency1557 Words   |  7 PagesSince Reagan experienced such a successful presidency, due to his conservative policies accomplishing their goals, many liberal-minded people switched their views. After the conservative success of the early and mid-eighties, the amount of people who views themselves as liberals decreased. In a 1996 poll, â€Å"only 10 percent of Democratic voters identified themselves as ‘liberals’—that is, people who want economic redistribution† (Hannaford). This fact itself showed that people who once believedRead MoreFrom Great Inflation To Great Moderation1257 Words   |  6 PagesFrom Great Inflation to Great Moderation At the end of President Jimmy Carters administration (1976-1980), the economic environment in the United States was heading toward the 8th recession since World War II (â€Å"The Reagan Years†). Oil prices continued to rise from $4 a barrel in 1973 to $37 a barrel (Sloan 31) creating an energy crisis, business investments slowed (Michael), Congress repealed usury laws allowing credit card companies to increase interest rates up to 20 percent or higher, (Foner1048)Read MoreRonald Reagan: The 40th President of the United States Essay532 Words   |  3 PagesOn February 6, 1911, Ronald Reagan was born in Tampico, Illinois. His parents were Nelle and John Reagan. Ronald Reagans father, Jack Reagan mostly sold shoes. He was a part owner of a shoe store. His mother worked as a sales clerk and seamstress at a local dress shop. Ronald did have a brother his name was Neil, he was a couple years older than him. Ronald Reagan did have a great education, He attended high school in nearby Dixon, and after that he decided to go and attend collage over in EurekaRead More Ronald Reagan, Reagan by Lou Cannon Essay1183 Words   |  5 Pages Cannon, Lou. Reagan. New York: Putnam, 1982. nbsp;nbsp;nbsp;nbsp;nbsp;Lou Cannon has covered Ronald Reagan for thirty-six years, first as a reporter for the San Jose Mercury News, later as the White House correspondent for the Washington Post. He began with covering Reagans first campaign for governor of California in 1966 and continued until Reagans recent death in 2004. His other books on Reagan include Ronnie and Jesse: A Political Odyssey, Ronald Reagan: The Presidential Portfolio, President

Essay on The Overachievers The Secret Lives of Driven Kids

Every fall millions of American adolescents gear up to apply for the thousands of colleges and universities across the nation. For many students this process is a simple-natural progression through a linear educational track in which no extra preparation, beyond a paper application, is required. However, for many students college preparation can begin as early as conception. Alexandria Robbins follows the stories of nine students from Walt Whitman High School in Bethesda, Maryland. Whitman is known for and could be summarized by a simple term in which Robbins’ book is also titled: Overachievers. The author explores the hectic nature of helicopter parenting, bureaucratic admission processes, the culture of Ivy (a term describing the upper†¦show more content†¦Robbins concludes her bestseller with a seemingly rushed outline of best practices and recommendations for teachers, parents, students, educators and legislators. The Science of Psychology The Diagnostic and Statistical Manual (DSM) of Psychological Disorders IV revision describes a variety of conditions that the student participants may have or were diagnosed with. The students of Overachievers had a variety of psychological disturbances including, but not limited to, Attention Deficit/Hyperactivity Disorder, Clinical Depression, Stress, Suicidal Ideation, and/or Chemical Abuse. This is not atypical of the average student not only in America but globally. A 1993 study by Lewishon, Hops, Roberts, Seely and Andrews examined the prevalence of Depression and other DSM-III-R disorders longitudinally in over 3,000 high school students. This study found that 9.6% met criteria for a current disorder, more than 33% have been previously diagnosed and 31.7% of which experienced a second diagnosis later on. In addition, the research by Lewishon et al. (1993), describes female students as having significantly higher rates of depression, anxiety disorders, eating disorders, and adjustment disorders while male students experienced higher rates of behaviorally disruptive disorders. While this particular research was conducted nearly two decades ago and under an old revision of the DSM, it runs particularly parallel with the accounts ofShow MoreRelatedAnalysis Of The Overachievers : The Secret Lives Of Driven Kids Essay1173 Words   |  5 Pagesbattlefield that is the education system in her book, The Overachievers: The Secret Lives of Driven Kids. Robbins explores the lives of multiple students who are stressed and pressured to maintain good grades and get into an Ivy League college. This text allows for intriguing insight on how the educational system has â€Å"spiraled out of control† and displays the different measures students must now take to be the best. Robbins’ The Overachievers is an eye-opening bestseller which exposes the social pressuresRead MoreThe Overachievers, by Alexandra Robbins Essay2319 Words   |  10 PagesThe Overachievers by Alexandra Robbins is a non- fiction book that follows the lives of nine high school/ college overachieving students. On the outside they look healthy, happy, and perfect, but upon closer look the reader realizes just how manic their lives and the lives of many other high scholars are. It is no secret that high school and college has become more competitive, but the public doesn’t realize just out of control this world is. â€Å"Overachieverism† has become a way of life, a social normRead MoreDecreasing Academic Stress in Schools1080 Words   |  5 Pagesnot working properly, feelings run wild. Feelings of despair, helplessness, and anxiety go berserk (Tennant). In order to cope with the pressure and stress from school, students may turn to bad habits. In many cases, students may turn to cheating to live up to the standards set by parents or older siblings. Standards that are usually academically demanding and put more pressure on studen ts, thus, they resort to cheating (Kaur). Teens are also learning ways to cope with stress at a young age and thisRead MoreEssay about College Is Not Worth It: The Fleecing of Americas Youth3314 Words   |  14 Pagesbeing accepted into these awesome universities that will apparently secure them a happy, long lasting life. Unfortunately, it costs an arm and a leg to go, averaging $58,927 (1). In The Overachievers, by Alexandra Robbins, she believes that the truth behind Ivy League rankings will surprise people. She reveals a secret about the U.S. News World Report’s â€Å"America’s Best Colleges† issue that annually ranks every regionally accredited four-year college in the United States (188). The â€Å"America’s Best

Look Before You Leap Essay Research Paper free essay sample

Expression Before You Leap Essay, Research Paper Expression Before You LeapA Close Look Before the Marital Relationship Marriage is a life-long committedness. Couples must fix for matrimony in a manner that will put a foundation for the remainder of their lives. This readying includes a serious scrutiny by both spouses of the positives and negatives of their relationship. Both spouses need to be to the full cognizant of what they are acquiring into. Most readying for acquiring married is for the existent nuptials itself. Couples do non see that there is so much more to their committedness than merely the existent ceremonial. To better understand why some people get married it is sometimes helpful to look at their motivations. It is sensible to presume that every relationship will incorporate a assortment of healthy and unhealthy motivations for acquiring married. The twosome needs to analyze all of their motivations and hopefully the positives will outweigh the negatives. The twosome so needs to work at extinguishing the unhealthy motivations. If the unhealthy motivations outweigh the positives the state of affairs can be really bad. The twosome should earnestly believe about reconsidering their determination to acquire married, until they reevaluate their relationship. The manner that a individual thinks about issues will play a critical function in the quality of the matrimony relationship. Correct thought is precise and realistic, while defective thought is excessively narrow or excessively general. Partners in a relationship that think right can avoid many serious jobs. On the other manus, spouses who have faulty thought are decidedly traveling to confront some serious jobs down the route. Some illustrations of faulty thought are ; that matrimony will do me happy, people must accept me for who I am, and every bit long as we love each other, things will be all right. Couples who feel these ways are earnestly non prepared for the world of their her eafter. It is so of import to measure the manner that the spouses in the relationship are believing beforehand. That manner any faulty thought can be dealt with before the nuptials twenty-four hours. Courtship is the perfect clip to see the best and the worst of each other. While dating the twosome should acquire a true perceptual experience of themselves. They can acquire a true expression at themselves separately and a true expression at each other. Problems can originate if these finds are made after matrimony and the twosome may experience that the whole foundation of their matrimony is based on a false world. If a love relationship is strictly based on love affair, instead than a friendly relationship it is bound for catastrophe. A twosome # 8217 ; s relationship demands to be based on an intimate friendly relationship. It needs to be more than a sexual attractive force or physical lecherousness. Love that is continually turning is based on a echt regard, both for yourself and for your spouse. Respect is highly of import in both wooing and matrimony because it is, with trust, the basis of any relationship. Genuine regard for yourself and your spouse can merely be earned over periods of clip. Parents can besides play an of import function in the determination of a twosome to acquire married. Couples should non automatically stay by their parents # 8217 ; feelings, nor should they automatically reject them. It is of import to esteem the positions of the parents, but parents are non ever correct in their appraisal of the twosome. Respecting their positions does non needfully intend holding with them. If the twosome respects their parents they will earnestly measure their sentiments, before they write them off or ignore them. Merely like parents, friends can play a major function in a relationship. Friends can be an of import beginning of feedback. Of class the dependability of the friends # 8217 ; sentiments depends upon how honorable and trusty they are. If they are good friends and have known the person for a good piece, they may see things more clearly than both spouses involved. Close friends can sometimes see things more obnoxious. They may be scared to portion their observations for fright of doing jobs. They might be scared that the twosome would go huffy at them or at each other. There are ways that a twosome can happen to ask for friends to portion concerns or inquiries in a non-threatening ambiance. Communication is ever badly of import. It is helpful to understand communicating accomplishments, O bstacles, and struggle declaration. Communication is both an art and a scientific discipline. It requires a figure of accomplishments that can be developed and practiced throughout life. Some people think that merely by speaking they are good communicators, which is non the instance at all. Effective communicating is really really simple. It merely requires the right elements. Timing, location, and attitude are a few of these elements needed to be effectual in seeking to acquire your thoughts across. It is ever helpful to take communicating to be constructive. Motivation behind the issues makes a difference between constructive and destructive grounds. Couples should besides be unfastened and honest about their thoughts about sex. They should portion with each other their past experiences with the opposite sex. Couples that have had sexual dealingss before matrimony will happen that matrimonial gender is frequently highly different from their prenuptial experiences. The quality of sexual dealingss is greatly influenced by several factors that are related to each other. Sexual dealingss reflect the relationship as a whole. Therefore, a good apprehension of the sexual dealingss in matrimony includes an intense expression at the personal and relational dimensions of the tw osome. The personal dimension of a relationship deals with what each spouse does to increase or diminish the grade of familiarity of the relationship. The relational facet has to cover with how the spouses perceive each other. The bottom line is that sex is a large portion of matrimony. Every twosome must finally cover with this issue. When a clear apprehension is brought approximately and any troubles are removed, the manner is cleared for a reciprocally fulfilling experience. However, when these issues are non addressed decently, they can interfere with common fulfilment. A individual # 8217 ; s attitudes toward sex can besides be a great influence on how good the twosome will acquire along. If a individual has a positive mentality on sex, they might see it as a manner to pass on feelings for which words are unequal, or as a manner of demoing trust and giving. Negative attitudes toward sex are believing that sex is fundamentally soiled, that it is a matrimonial responsibility, or that it is a lower order behaviour. These negative attitudes are frequently caused by unconscious frights of gender. Possibly the fright of acquiring hurt physically, the fright of being sexually inadequate or other frights. Alternatively of disregarding these frights as being cockamamie or pathetic it is more helpful to research the implicit in grounds and turn to them with compassion and ground. Negative attitudes are sometimes the consequence of brainwashing early on in life. If this is the instance so acquiring rid of them might be highly hard. In either instance, negative attitudes toward sex should decidedly be explored before matrimony. For a batch of people the determination to go a parent is the most of import 1 that they will of all time do. Of class it is even more of import than the determination to get married itself. Marriage is a batch easier to undo than parentage. Parents can non disassociate their kids. Once a twosome has a kid, they will be parents everlastingly. The duty of holding kids is frequently underestimated. Parents have the amazing duty of organizing an baby into an all around healthy human being. It is a 24 hr a twenty-four hours occupation, with really few resting periods. Parents must genuinely be able to love their kids and to give a great trade for them. Peoples who have problem showing love will most likely experience jobs in parentage. No 1 can truly cognize before going a parent how much it really entails. The best thing that twosomes can make before they decide to hold kids is to do certain that their relationship is stable. The matrimony needs to be healthy and profoundly rooted before a twosome chooses parentage. Parenthood can be a true joy, if the twosome is ready.Marriage genuinely is a immense committedness non to be taken lightly. A twosome needs to analyze their relationship exhaustively earlier even sing such a large measure. If a twosome does non take this earnestly, they are non likely to do it in the long tall y. Particularly, if these spouses are non genuinely friends throughout the relationship, deriving common regard for each other. The bottom line is common regard and friendly relationship.

Principles of Providing Admin Services free essay sample

Complete the table below with descriptions of at least two different features of a telephone system and how / when they would be used. FeatureHow / when used 1. Conference calls This makes it possible to speak to more than one person simultaneously. 2. Transfer Enables one to transfer a caller to another extension. 2. Prepare a brief report advising people on: How to follow organisational procedures when making and receiving telephone calls When making phone calls the caller should make sure he or she has all the questions they want to ask, its good practice to have a pen and paper handy to take messages and be ready to listen to the conversation attentively. When receiving a call answer after a certain number of rings, say the name of the company and branch if the organisation has multiple locations, listen carefully to the reason why the caller rang, and it’s important to smile when talking on the phone as it. We will write a custom essay sample on Principles of Providing Admin Services or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The purpose of giving a positive image of yourself and your organisation when making and receiving telephone calls. If possible, use specific information from procedures in your own organisation (or one that you are familiar with). A positive image is vital for any business so opening and closing phone conversations is paramount and knowing how to deal with each caller efficiently. Using the right tone and language as well helps to portray a positive image for the business and for the individual and also shows how professional someone is. Section 2 – Understand how to handle mail 1. Explain the purpose of correctly receiving, checking and sorting mail and packages (both incoming and outgoing). Incoming mail †¢Open mail not private unless cleared to do so †¢Remove contents †¢Date stamp mail when received †¢Check and attach enclosures †¢Sort mail according to department †¢Mail is delivered or collected by different departments by designated staff and then put in the recipient’s in tray Outgoing Mail †¢Collect mail from each department †¢Deliver mail to the mail room at an agreed time †¢Sort mail into first, second, special and recorded delivery †¢Weigh letter or packages †¢Calculate postage costs Stamp or frank items at the correct cost †¢Take mail to an appropriate post box or post office It is of paramount importance for mail to be sorted properly within any business because failure to do so means †¢Loss of potential business †¢Short and long term loss of revenue †¢Workers unable t o complete tasks leading to unsatisfied customers and wasted time †¢Irritated suppliers when they chase up payments 2. Complete the table below with the following information: †¢At least two examples of internal mail services that are available to organisations †¢At least two examples of external mail services that are available to organisations Internal mail servicesExternal mail services 1. Intranet 1. Royal Mail 2. Secure pouches and bags 2. DHL 3. Describe two methods that you can use to calculate postage charges for mail and / or packages. †¢Taking weight and dimensions of the item. With this method ideally, what is required is the length, width, height and weight of the package and a price will be automatically worked out for you and this helps to provide an accurate price for postage. †¢Use of postage rate tables – this is used to set the amount you charge per postage by delivery method and destination. Costs can also be specified by international postage, either by region of specific country. Section 3 – Understand how to use different types of office equipment 1. Describe the main types of equipment found in offices and how they are used. Include examples of at least three different types of office equipment. †¢Computers – these provide a wide range of functions which make them useful for everyday situations. Once loaded with various software programmes a computer can perform various tasks from word processing, spreadsheets, database and even gaming. †¢Printers used to produce copies of documents from the computer files. Photocopiers – used to make exact copies of any document from letters or certificates. With photocopying you can make one or multiple copies of the same document. 2. Explain the purpose of following manufacturer’s instructions when using equipment. †¢ This enables the user to get most out of the equipment, understand the equipment before use and. Not following the instructions could lead to health and safety risks, higher maintenance costs could be incurred by the user if anything goes wrong with it as warranties and guarantees could be void. 3. Explain the purpose of keeping equipment clean, hygienic and ready for the next user. For any organisation quality is of paramount importance so clean equipment produces better quality products and with deadlines and targets to meet time and resources will not be wasted. In some organisations (call centre) people have to share equipment like headsets so it’s always good practice to make sure it is cleaned after use and ready for the next person to reduce risk of infection and spreading of germs. Also, if other people don’t keep shared equipment or work stations clean this can have negative impact on the business as targets/deadlines won’t be met as this could be de-mot ivating for other staff members. Understand how to keep waste to a minimum in a business environment 1. Explain why waste should be kept to a minimum in a business environment. †¢Too much waste has a financial impact on the business in the long run. Too much money will be wasted to rectify the problem. For instance faulty machines can produce defective products. These defective products can pose to be a risk to the environment if not disposed off correctly can get the fined by authorities. And depending on the organisation, money spent of refunds especially on something that can be avoided causes loss of revenue. . Identify at least two main causes of waste in a business environment. †¢People in the business due to making mistakes †¢Materials and equipment 3. How can you keep waste to a minimum in a business environment? Describe at least two ways of doing this. †¢Using email as a way of communication more within the business. This will help reduce the amount of paper used. The good thing about t his as well is a database can be used to access all archived documents. †¢Energy efficiency is another good way of keeping waste to a minimum. Staff members should get in the habit of shutting down their computers after work and making use of motion operated lights Section 5 – Know how to make arrangements for meetings 1. Complete the table below listing at least two different types of meetings and describing the main features of each type of meeting. Type of meetingMain features Conference meetings This meeting is organised with high planning and structure, moderated by a chair person. The number of participants depends on the purpose of the conference. PresentationThese meetings are held generally to inform the team about any new changes made in processes and procedures. In this meeting there is a presenter or two and in the end, the attendees have the opportunity to ask questions. 2. When arranging a meeting: †¢What sources and types of information are typically needed? -Date of the meeting -Start and finish times of the meeting -Venue and agenda of the meeting -Attendance list -Minutes from previous meeting -Reports for consideration in the meeting -The desired outcome for the meeting †¢How should meetings be arranged? -Find out about the meeting brief -Confirm venue, catering and equipment requirements -Produce the agenda and meeting papers Invite attendees and send them the agenda -Confirm attendance -Make sure attendees’ needs are met -Make amends to correct any needs for requirements like catering -Collate and dispatch papers for the meeting within agreed time scales -Produce spare copies of meeting papers -Arrange the equipment and layout for the room Make sure attendees have a full set of papers -Take accurate notes of the meeting including attendance -Provide information and support when required -Produce a record of the meeting -Seek approval and amend the meeting record as necessary Circulate the meeting record to agreed time scales Section 6 – Understand procedures for organising travel and accommodation arrangements 1. Explain the purpose of confirming instructions and requirements for business travel and accommodation. †¢It ensures that no mistakes have been made during the process †¢Helps clear out any misunderstandings so it’s important to always check the facts with the relevant people so that everything is done correctly from the onset. †¢It ensures that individuals arrive on time for meetings or appointments. 2. Complete the table below with an outline of the main types of business travel and accommodation arrangements that may need to be made and the procedures that should be followed when doing this. Travel and accommodation arrangementsProcedures TransportBook flights, train tickets on time. If using own transport from airport have a taxi booked as well Long check in flights may be required with international flights Accommodation Book hotel for the appropriate dates Cost of room Meals – which ones are included Location of hotel Money Arrange travellers cheques or foreign currency before the trip Insurance travel Travel information Confirm with the traveller that itinerary and documents meet the requirement Maps 3. Explain the purpose of keeping records of travel / accommodation arrangements in a business environment. †¢This simply shows organisation and efficiency for the business as this information will be easy retrieved when needed again †¢It makes it easy to account for things and the expenditure can compared with and reviewed against a budget †¢This will enable the business to ascertain which areas they need to save money on. Section 7 – Understand diary management procedures . Briefly explain the purpose of using a diary system to plan activities at work. Give at least two reasons. †¢It helps keep a record of business schedules, activities such as meetings and appointments. And in a business environment it is vital in case someone is not well, colleagues can easily take a look at what you had planned for the day and what is a priority for the working day and sort it all out. †¢For example, a diary helps to -Manage ones’ time -Note down tasks and tick once completed. 2. Identify the information needed to maintain a diary system in the workplace. In the workplace, the following is required -Who the meeting/interview is with -What the meeting is about -When it is -Where its being held -Why the meeting is being held Section 8 – Understand the purpose of delivering effective customer service and how to do so 1. What are the differences between internal and external customers in a business environment? †¢Internal customers are people or departments in the same organisation as the service provider. For example marketing department is an internal customer of the IT department because it uses IT services. External customers are people who are not employed by the organisation or organisation that are separate legal entities that purchase services from the service provider. When a service provider charges for services and paid real money or exchange or services or products. 2. Explain why customer service should meet or exceed customer expectations. †¢Meeting or exceeding customer expectations automatically enhances t he business reputation, first time customers will end up being loyal customers, increased sales and more referrals from satisfied customers who bring in additional business by word of mouth. Include at least three reasons in your answer. †¢High quality products at a competitive price †¢Fast, efficient and accurate service †¢Trained staff that can handle their questions without referring them on 3. Explain the importance of building positive relationships with customers. †¢Positive relationships are good for the business as this will have a good impact on the business and provides more public awareness with other potential customers. Ideally, the business should not promise something that they can’t deliver, treating each customer as an individual and where appropriate use customer names. Outline two ways in which this can be achieved. †¢Mutual respect between both parties †¢Keeping clear communication channels open 4. How do customers demonstrate their own needs and expectations? -Customer complaints is a way of customers to offer a very clear insights in what they need and what they expect -To demonstrate their needs an organisation must design a system and procedures to help produce desired outcomes to meet the above -Asking questions -Body language -Active listening